User can't acess Jira Service Management project

Question

Hi!

One of our users cannot access the JSM project, he can see the project in all available projects, but when clicking it and loading the page It's white. He is a member of JSM and member of the project. Same acccessrights as other users. What I've tried is loading the browser in incognito and logging on as the affected users with no success. And the time since added is since yesterday.

Any ideas?

Mahesh Shinde_k4hefc · Answer

Hi @Jacob Eriksson :

If my answers help to solve your issues then please accept and vote for the answer.

Regards,

Mahesh Shinde

Jacob Eriksson · Answer

Thanks solved it now!

Mahesh Shinde_k4hefc · Answer

Hi @Jacob Eriksson :

There could be two possibilities:

1. Please, check whether user has Jira service management license

2. also please check the project permission using Permission helper for the project: https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

Let me know the results from this.

Regards,

Mahesh Shinde