How does user portal gets authenticated for not beeging count as a licence user

serge calderara

Dear all,

We have a customer who is using Jira cloud internally.
They actually need to create a new service portal in order that their own customers can submit request from that portal only.

As this portal is a cloud url expose to public we need to answer few questions :

1 - what is best customer authentication method to setup in order that they remains only customer user and not consume  a service Desk licence 

2- How to avoid non authorize user to place request ( like potential spammers)

Thanks for clarification

regards

Ste Wright

Hi @serge calderara 

I'd check out these help pages:

• Permissions for your Service Project and Jira Site
• How customer access settings impact project permissions
• Change access settings for your customers 
• Change project customer permissions 

These help pages will provide you an overview of what is possible using JSM Permissions both Instance-wide and per-Project.

In terms of licensing, as long as the customers remain Customers, they won't consume a Jira/Jira Service Management licence. To see what account type might be best for them, check out this further help page: https://support.atlassian.com/user-management/docs/manage-jira-service-management-customer-accounts/

Ste