Cannot see anything in my Service project Customer portal.

Question

I am new to Jira. In my service project customer portal, I cannot see the form for the customers in order to submit a request ticket. I have checked that using a customer account as well as my project admin account. Cannot see anything using both accounts. I have given the proper permission and created the form for that portal.

Need help

Connor_lld39i · Answer

Hi @[deleted]you need to have created a request type(s) and added the request type(s) to a portal group.

* Project Settings > Request types* Verify a request type(s) has been created, or create a request type if none have been created yet.

* Project Settings > Portal settings > Portal groups* Create a portal group if none have been created yet.
* Add your request type(s) to the portal group.

On the request types page near the top it states:

Make these request types available in your customer portal by editing your portal groups.

And on the portal groups page near the top it states:

Forms that aren't assigned to a group will be hidden from your customer portal.

Ste Wright · Answer

Hi @[deleted]

Have you created Request Types for this JSM Project? This is what would display in the Service Portal

You can see how to create Request Types on this help page: https://support.atlassian.com/jira-service-management-cloud/docs/what-are-request-types/

Let us know if this helps resolve the issue or not :)  - if not, could you provide details of your Request Types, and your Customer Permissions? Screenshots would be beneficial here.

Ste