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Add Approval Flow option

Antonio Jose da Silva

I would like to add an option to the approval flow:

1st - Approve (Change status to Performing Area)
2nd - Disapprove (Changes status to Closed)
3rd - Send to Committee. (Change Status to GMUD)

in the standard process of approving and rejecting I am already able to do it.

example:

Accepted answers

All comments

Joseph Chung Yin

@Antonio Jose da Silva -

Welcome to the community. Here are a few things that you can do -

1) Modify your existing WF to ensure transitions are established to your desired statuses (i.e. move to Performing Area, Closed, and GMUD) from your from statuses. NOTE - If your current WF is shared with other projects, then you will need to make a copy of the existing WF first and then apply the customizations. So, your changes will only affect the specific project.

2) Once the WF is customized, then you can use Automation for Jira to establish automation rule to conduct the necessary WF transitions automatically. Please refer to the following links on Automation of Jira -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/

https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Antonio Jose da Silva

By Default we have Decline and Reject, how to create a third option?

Joseph Chung Yin

@Antonio Jose da Silva -

Are Decline and Reject already a WF status? If so, you just need to create a new WF status for your third option. I am not quite understand what you meant by options?

Please advise.

Best, Joseph

Antonio Jose da Silva

this is an example of the Jira Service pattern for approval, I would like to add a third option.

Krzysztof Bogdan

Hello @Antonio Jose da Silva

Interesting case.
How this third option affects approval final status?
It mean approval is rejected? approved? Other?

Antonio Jose da Silva

Hello @Krzysztof Bogdan .

Follows Flow:

and the alternative that I managed to do through the help portal but does not answer by email:

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