Time to close after resolution auto closed

Aykan Inal

hi 

i want the request that is in the completed or solved state to automatically switch to the closed state after 24h

 

how to ? 

Ste Wright

Hi @Aykan Inal 

If you're looking for an automatic transition, you'd be better to use Automation - SLAs will not do this for you.

You can create Project-level Automation Rules as a Project Admin:

• Go to your Project Settings
• On the left-hand menu, select Automation
• Create a new rule using the appropriate button

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For your scenario, the rule might look like this:

• Trigger: Scheduled
  • Run Rule Every = 1 Days (or 1 Hours)
  • Run a JQL Search... = CHECKED/TRUE
  • JQL = resolution is not EMPTY and resolved <= -1d
• Action: Transition Issue
  • Destination Status = Closed

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A few notes on this rule...

• The JQL locates all Issues which have been resolved for 24 hours or more. If you want over 24 hours, use "<" instead of <="
• You can modify the JQL as required (for example, if this is only for certain resolutions, not all of them)
• Using the Scheduled Trigger, the rule will look for every Issue which matches the JQL and action all of them, not just one

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Let us know if this works for you!

Ste