How to 'resolve' an issue while building a custom workflow?

Abhishek Basavesh

We use a custom workflow across a number of our projects. The problem is the custom workflow ends at 'Approved' which is not changing the issue to 'Resolved'. Because of this i am unable to create graphs to showcase created vs resolved OR average time spent on resolved issues, etc.

Basically making 6000+ issues sitting in 'Approved' but unresolved status. Screenshot of workflow attached.

 

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

Your "move to an end status" (the status in green) transitions do not contain either 

• A screen that has the resolution on it
• A post function that sets the resolution field

Don't do both, the post function will destroy what the users select, wasting their time.

(I'd also note that your "rejected" status should be green, and have the same resolution options, and "conditional approved" should probably be blue because it still needs work)