Can we allow customers to raise the ticket/service request without creating an account or signing up

Kiran Ghuge

Hi,

Can we allow customers to raise the ticket/service request without creating an account or signing up?

 

Regards,

Kiran Ghuge

Alex Koxaras -Relational-

Hi @Kiran Ghuge 

Yes you can do that! Please take a look at these articles:

• https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/
• https://support.atlassian.com/jira-service-management-cloud/docs/change-global-customer-permissions/
• https://support.atlassian.com/jira-service-management-cloud/docs/collect-requests-from-anywhere-with-an-embeddable-widget/

From the above documentation:

Customers can access and send requests from the portal without logging in

Select this setting to set up open portals in your help center. It will also allow a project admin to be able to let ‘Anyone’ view articles from a linked space in the open portal. Learn more about managing who can view knowledge-base articles.

If selected, customers will be able to view the portals without logging in. However, a customer must enter their email address to send a request. An account will be created for them when they raise a request, and they will need to set a password and log in to view their request.

If not selected, customers will need to log in to view the portal and send requests.