"The connection between JIRA and Zendesk Support was interrupted"

Alexander Stoecker

If I attempt to view any linked Zendesk tickets within JIRA, I get the following error message:

The connection between JIRA and Zendesk Support was interrupted

You need to disconnect the linked Zendesk Support account and connect again using a Zendesk user with administrator privileges.

 

This was never an issue and stopped working randomly early this morning. Do we know what could have caused it, and how to fix it? As far as my team knows, nothing was changed on the JIRA admin or Zendesk side

Brant Schroeder

@Alexander Stoecker Welcome to the Atlassian community

Have you followed the instructions and set up the connection again?   My guess is that administrators may have changed in Zen Desk recently or the account it was setup on no longer has proper permissions.  Since both products are cloud-based it could have been an update on either system that broke the connection (Less likely).  Regardless the connection needs to be fixed and you should follow the instructions to rectify it.