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What will happen to the JIRA tickets if you change the Workflow?

Robert Joyce

What will happen to the tickets in JIRA if you change the workflow.

For example....Currently completed tickets are marked as DONE.

We want to redefine DONE and add some states after:

DONE -- Ready For Production -- Deployed To Production -- User Acceptance -- Completed.

If we do this will all of the tickets that we have set to DONE show backup in the Backlog because they have not been process to Complete?

Accepted answers

All comments

Kristján Geir Mathiesen

Hi @Robert Joyce and welcome

If the same statuses exist in the new workflow, then tickets will stay in those statuses. Else, Jira will ask you to map the old statuses to the new ones.

Don't forget to publish the workflow scheme changes.

HTH,
KGM

Robert Joyce

Thanks for responding. Do you know if the tickets will return to the backlog?

Trudy P Claspill

@Robert Joyce

Welcome to the Atlassian community!

Is your board a Scrum or Kanban board?

How do you plan to change the column/status mappings for your board? Will the Done status remain in the right-most column, or will the new statuses become new columns to the right of the current Done column?

Robert Joyce

Scrum Board

The new statuses will become new columns to the right of Done.

Also we are thinking of removing Done entirely.

Trudy P Claspill

Is your project a Team Managed project or a Company Managed project?

Robert Joyce

Team. Changes will be contained to my teams project.

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