How do I create alerts for certain tickets?

Question

I want to create alerts for certain users to receive notification for tickets that has been created with a highest priority.

Evalaji Jones · Answer

how do I get this automation rule?

Ashley Hudson_r44fsl · Answer

Heya @Evalaji Jones

So if you want to receive notifications via email, then jira automation is your friend! I'd suggest creating a automation rule that uses the following configuration:

Ste Wright · Answer

Hi @Evalaji Jones For custom Notifications, I'd recommend using Automation. This would allow you to send Notifications based on specific scenarios like a Priority of "Highest" to specific users. --- To access Automation at a Project Level, you'll need to be a Project Admin and then... * Go to Project Settings * From the left-hand menu, select Automation * Navigate to the Rules tab * Press Create Rule to get started Note: Rules can also be Global/Multi-Project, but you need to be a Jira Admin to create them - to get to that location: * Go to Jira Settings > System * From the left hand menu, select Global Automation --- For example, the rule might be... * Trigger: Issue Created * Condition: Issue Fields Condition* Field = Priority * Condition = equals * Value = Highest * Action: Send Email* To = * Subject = {{triggerissue.key}} was just created * Body = --- A few notes on this rule: * in the Action can be a User Group, a User Picker value, a smart value - or you can just enter email addresses! * {{triggerissue.key}} is a smart value, to dynamically list the Issue Key of the created Issue. You could use this in the Comment Body also - for example, to include a hyperlink to the ticket, the Body might be...* {{triggerissue.key}} was just created. It has a priority of {{issue.priority}} --- Let us know what you think! Ste