I have created a Automation rule it is failing now please help what is the use of the same Rule

Question

Hi,

Ste Wright · Answer

Hi @Sreenadh

Because it's not a Sub-task, the rule won't execute the action.

Your rule's logic is:

* Trigger: Issue Transitioned
* Condition: Issue Fields Condition* Field = Issue Type
* Condition = equals
* Value = Sub-task - this is what is stopping the rule for SDPD-1106

SDPD-1106 looks to be a Change Request - a standard level Issue Type, rather than a Sub-task. The Sub-tasks in SDPD-1106 are SDPD-1107 and SDPD-1108.

Ste

Sreenadh_5t0th7 · Answer

Please find the attached screenhsot.

Ste Wright · Answer

Hi @Sreenadh

The audit log is showing the reason for no action being performed is the Issue Key it finds - SDPD-1106 - is not passing the Condition (that the Issue be a Sub-task).

Is SDPD-1106 not a Sub-task? If it isn't, the rule won't execute the Actions.

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Edit: It could also be depending on the Branch's settings.

Click on the Branch and check this checkbox...

* Only include issues that have changed since the last time this rule executed

...is UNCHECKED/FALSE, to ensure this rule executes every time.

Ste