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Slack survey

Jennifer Thobois

Hi,

I'd like to send a Slack direct message to the person who closed a ticket in Jira automatically at closure.

Is it feasible ? Could you please help me to achieve that ?

We're running Jira Software - Cloud and Slack Business +.

Thank you,
Jennifer

Accepted answers

All comments

Mikael Sandberg

Hi @Jennifer Thobois,

Welcome to Atlassian Community!

Yes, that is possible by using automation and have it trigger on the transition to your closed status. You would need to have an app in Slack for incoming webhooks, but that is pretty easy to create, here is an tutorial for it.

Jennifer Thobois

Hi Mikael,

Thank you for your reply, my Jira admin told me that with automation it's only possible to publish a message in a Slack channel not in direct message, do you confirm ?

Thanks,
Jennifer

Mikael Sandberg

No, you can do both a message to a Slack channel and DM's, just note that you have to use the Slack member ID for the user you want to DM.

Screenshot 2023-01-12 at 11.38.40 AM.png

Jennifer Thobois

Thank you @Mikael Sandberg, sorry for my dumb questions, I'm not a Jira admin, but how in Jira can we set the user ID to be dynamically the one of the person who closed the ticket ?

Thanks again for all your help,

Jennifer

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