We have customers/reporters on tickets that are saying they are not getting customer comments emailed to them. This is working for me when I am the assignee or even just a watcher but it is reporters on tickets from our customers who are saying they are not getting emailed the updates. Is there something I need to update?
Hi @Nic Snyder ,
Go through this confluence page and do modifications in Notification scheme
https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/
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