Customer Portal Seach

Question

Hi,

When searching for ticket using the Jira Service Management Customer Portal search option, I'm getting results from all my Service Management projects. Some of them are Test or Sandbox Service Management projects.

How can I exclude the test and sandbox projects from the search results?

Ste Wright · Answer

Hi @Sharon Jacobson

That doesn't show the results though, just the front page.

Ste

Sharon Jacobson · Answer

Please look at my previous response

Ste Wright · Answer

Hi @Sharon Jacobson

Can you provide a screenshot of what result you see (if possible)?

Keen to see keywords and result, even if you need to blur out some information.

Ste