Can some will help me out How to Create Matrix in JSM Projectac

Question

Hi,

Can some will help me out How to Create Matrix in JSM Project.

for example: what role can able to use for access only customer portal

Permissions, Schemas, how to use the permissions and so on.

If is there any matrix is there for JSM project please help me out on the same.

Thanks,

Rilwan Ahmed · Answer

Hi @Sreenadh ,

Matrix depends on each organizations how they setup. You should create them manually.

To understand the concept of users and roles, please refer : https://support.atlassian.com/jira-service-management-cloud/docs/what-are-user-types-and-roles/

To know about permissions, refer: https://confluence.atlassian.com/servicemanagementserver/permissions-overview-939937277.html

https://confluence.atlassian.com/jirakb/standard-permissions-in-jira-service-management-838416600.html

Ste Wright · Answer

Hi @Sreenadh

Do you mean help pages to help setup a Jira Service Management Project?

If yes, check out these pages:

* Overview - Jira Cloud Permissions
* Permission for your Service Project and Jira Site - check out the sub-pages also
* Customize Jira Service Management Permissions
* Users/Roles - Jira Service Management
* Set up and manage portal access

Should get you started!

For other JSM topics, check out the main support section: https://support.atlassian.com/jira-service-management-cloud/

Ste