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Global automation rule is not working on existing Jira Issues

Faisal Farooqi

Hello Atlassian Community,

I have an ask,

I have created a global rule to update Project A Jira Issue status when the linked Issue from Project B updates its status.

I can see it works for newly created Jira issues but not with the previously created and linked ones.

Accepted answers

Mark Segall

Hi @Faisal Farooqi

Can you please share screenshots of your rule and rule log?

All comments

Mark Segall

Hi @Faisal Farooqi

Can you please share screenshots of your rule and rule log?

Faisal Farooqi

Automation Rule.PNG Rule logs.PNG

Mark Segall

Thanks - The rule seems fine. Do you have log entries for the scenario where you have a legacy FAPT issue that doesn't transition the linked AM issue?

Faisal Farooqi

When I linked any existing AM issue with the FAPT issue, no logs generate.

Does it mean that the rule does not trigger at all?

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