JQL filter for webhook

leon.weavers

Hi,

I am trying to set up a JQL query within a webhook so that when a new ticket is logged and a certain field is selected it will send a message. 

Flow:

- Within the self service portal a user selects log a new hardware ticket

- Then from there click on the drop down menu select and select "I need a new keyboard"

- When I need a new keyboard" is selected and the ticket logged, this triggers a automation to send this information via a Webhook to a Slack channel.

 

Is that possible? Or is there an example on how to do this somewhere? 

Thanks  

 

Tessa Tuteleers

Hi @leon.weavers , 

you can do that with a simple Automation rule, natively available for Jira cloud standard plans: 

• trigger = issue created
• condition = issue field condition -> myField equals "I need a new keyboard"
• action = Send message to Slack (or send a web request)

You can find info about automation rules here, and they have a whole library of examples to explore. 
Should you have trouble, let us know! 

- Tessa