reply sent from wrong email

Hamza ait aissa

We have 2 service desks both of them have the same automation, we received a request from one of them but when our team replied to that request it was sent from the email of the other service desk and this only happened once... Do you think it might be some bug?

Dave Mathijs

Hi @Hamza ait aissa , have you checked/compared the Default email account for both service projects in the Email requests in the Project settings?

Do these have the same address?

Please note that team (agent) notifications will be sent from the email address allocated to your Atlassian Cloud site.

Nevertheless, a Jira Admin can configure a custom email address as the email sender for a project by associating the project to a dedicated notification scheme and changing the sender’s email address of that scheme. This way, notifications originating from the project will be sent from the custom email address.