How to set up to email a user from service desk

Jenny Sercombe

Hi, 

Is there a way to contact individual users through Jira Service Desk?

For context, currently we get issues reported on behalf of users and we're asked to email them. Is there a way to do this through the Service Desk so that other team members can view responses? Currently we manage this by emailing the user directly and I'm sure there's a better way to do it.

Many thanks,

J

Jack Brickey

Hi @Jenny Sercombe , what type of user? Have you considered @mention ?