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How do I fix my notifications scheme?

Alec Dino

Currently I am trying to fix the notifications setup for my service desk. I have all the appropriate people in place for issue created, closed, resolved, updated, etc. I receive notifications for all of these issues except for resolved. No notification is sent to anyone except for the customer/user for 'issue resolved'.

Accepted answers

Mahesh S_y9hwt0

The "Issue Resolved" event will be triggered only when the resolution is set along with the event set in post function. It is not based on the JIRA Resolved status. Please set resolution in the transition

All comments

Jeremy Gaudet

Check the resolution in your workflow, and make sure it is emitting the "Issue Resolved" event; the default for any new transitions is "Generic Event".

Alec Dino

Thank you for the advice Jeremy but I have checked to make sure that is the case. My workflow does have the 'resolved' status in it.

Mahesh S_y9hwt0

Jeremy Gaudet

I'm not talking about the status, I'm talking about the event. The event is emitted in the transition's "Post Functions". So if you have a transition setting the resolution, you need to ensure that the post function emits the event you want to notify on.

Steven F Behnke

I believe that Jeremy is correct here. I don't believe that "Issue Resolved" fires unless you manually set the workflow post-function.

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