Getting "We couldn’t log you in" Error due inactivity?

Alexandre Lucena

Hi, i've tryied to login in to bitbkucket  with google account and through "forgot password" but couldn't connect either way.

I aways get "We couldn’t log you in" error, even disabling extensions and different browsers (Chrome/Opera).

I saw another post where support (Theodora) suggests to create a "question" here to get the problem solved, so here I am.

(https://community.atlassian.com/t5/Bitbucket-questions/Stuck-in-quot-We-couldn-t-log-you-in-quot/qaq-p/1660635).

Thanks in advance,

Syahrul

Hey @Alexandre Lucena 

G'day and Welcome to the community!

Your account has been inactive since your last login was a few years ago. I have proceeded to reactivate your account, which should unblock your login.

Can you try again and let me know how it goes?

Cheers,
Syahrul