What happened: We were browsing the backlog and updating issues from the Plan mode of our project. Suddenly only closed issues were available in the plan mode view. * When searching in the issues we can find all our open issues. * We can see the correct number of open issues when in the column management configuration page. * The board Filter is set to "project = " " ORDER BY Rank ASC" and here we can see both open and closed issues

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Suddenly only closed issues available in Plan mode

Tor Håkon Sigur

What happened:
We were browsing the backlog and updating issues from the Plan mode of our project. Suddenly only closed issues were available in the plan mode view.

When searching in the issues we can find all our open issues.
We can see the correct number of open issues when in the column management configuration page.
The board Filter is set to "project = "<Project Name>" ORDER BY Rank ASC" and here we can see both open and closed issues

Accepted answers

Tor Håkon Sigur

This issue was related to the issue GHS-11549. Atlassian support had to do a full restart of the JIRA instance and then it worked.

All comments

cgauterio

Hi Tor,

According to our documentation on the Plan Mode:

An issue will only be visible in Plan mode if:
the issue is not a Sub-Task,
the issue matches the board's Saved Filter (see Configuring Filters),
the issue's status maps to one of the board's columns (but not the 'Done' column), and
there is at least a status being mapped to the right most column. Eg. If you have the columns To Do, In Progress, and Done, ensure that you have a status mapped to In Progress at least. If you map all the statuses to the first column (To Do), you will not be able to see any issues in the Backlog.

Please make sure if you the Closed status mapped to the Done column.

Hope this helps.

Cheers,

Clarissa.

Tor Håkon Sigur

Hi, and thanks for the answer We can only see issues with the status "Closed" in Plan Mode The boards's Saved Filter shows the correct issues when we test this The status "Closed" is mapped to the "Done" column, we also have statuses related to the To Do and In Progress columns The Backlog worked perfectly fine while we worked in it, but suddenly after doing a refresh, only closed cases were displayed... No idea about what happened... Regards Tor Håkon

cgauterio

Hi Tor, Can you try to perform a reindex and see if it fixes the issue you are having? I believe this will help. Cheers, Clarissa.

Tor Håkon Sigur

Re-indexing did not solve the problem... I'm kind of uncertain what causes this, everything else seems normal except the Plan Mode... Regards Tor Håkon

Tor Håkon Sigur

This issue was related to the issue GHS-11549. Atlassian support had to do a full restart of the JIRA instance and then it worked.

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