Identify tickets from Countries (JSM)

Question

Hey! We are using One login Provisioning and I created a rule that identifies the country of the employee from one login and adds it to the relevant country group on Jira- so right now I have 3 groups for 3 separate countries.

I want somehow that my service desk will recognize if the user that created a ticket is from the group "United States" for example, and count the ticket as opened by a US employee.

can you please advise how exactly can make it work?

thanks!

Ste Wright · Accepted Answer

Hi @Mika Bachar This should be possible. I assume the Groups are normal User Groups in the Jira directory? Where should the location of the user be captured? If you haven't got a location yet - I'd recommend creating a custom field, for example a Group Picker, or a Select List. --- The rule would look something like this: * Trigger: Issue Created * Condition: If/Else Block* If...* Condition: User Condition* User = User who triggered the event * Check to perform = is in group * Criteria = * Action: - for example, Edit Issue - set field value * Else If...* Condition: User Condition* User = User who triggered the event * Check to perform = is in group * Criteria = * Action: - for example, Edit Issue - set field value * Else If...* Condition: User Condition* User = User who triggered the event * Check to perform = is in group * Criteria = * Action: - for example, Edit Issue - set field value * Else...* Condition/Action if the Group is none of the 3 Groups --- A few notes on this rule... * You can extend the If/Else condition as much as needed depending on how many Groups you have * You don't have to have the final "Else" condition - but I'd recommend having it as a last resort when no Group can be located. For example, it could send you an email to notify you of the need for a Group for a specific user? --- Let us know if this works for you! Ste