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Images are not copied when ticket cloned, says "preview unavailable"

Balaje_rx0nk0

Hello,

We have an automation rule that clones a ticket from project A to project B, when the ticket is set to "in progress" state in project A.

The ticket cloning is successful, but the images are not copied properly. In project B, it says "preview unavailable" (while it continues to display well in project A, no issues in the original ticket)

Any input to fix this will be helpful?

Thanks.

Accepted answers

Olga Videc

Hello @Balaje

On the cloned issue can you see the attachments? Does your rule clone the attachments filed also? On your rule "Choose the field's to set " attachments need's to be checked.

Does the user (automation actor) have permission to "create attachments" in the project where you clone your issue.

BR, Olga

All comments

Dave Mathijs

Hi @Balaje welcome to the Atlassian Community!

Reading through the documentation article Clone an issue, I don't see a reason why the attachments aren't cloned when selected.

Do you have the same issue when you clone an issue within the same project?

Balaje_rx0nk0

Hi Dave, thanks for your response.

If I follow the (Clone an issue) procedure and clone within the same project, then I do not have this issue - meaning, the images are also copied in the new ticket along with other content.

The issue occurs only when the ticket from one project is cloned to another using an automation rule.

Olga Videc

Hello @Balaje

On the cloned issue can you see the attachments? Does your rule clone the attachments filed also? On your rule "Choose the field's to set " attachments need's to be checked.

Does the user (automation actor) have permission to "create attachments" in the project where you clone your issue.

BR, Olga

Dave Mathijs

Check the permission as per answer from @Olga Videc . If permissions are OK, I would submit a support request with Atlassian if no other solutions are posted here.

Balaje_rx0nk0

Hello @Olga Videc

Thanks for your suggestions.

I analysed all the points that you suggested and this one worked for me - "On your rule "Choose the fields to set" attachments needs to be checked."

Balaje_rx0nk0

Hi @Dave Mathijs , one of Olga's suggestion worked for me. Thanks both for your time and quick response.

Nate Dickinson

Worked for me thanks.

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