Jira Service Desk customization

manoah upson

Is it possible to create different portals for clients within 1 project. It is completely illogical for each project to have a portal, why work with many different projects for customers?

It basically implies Jira expects a company to have a complete separate support team for each client, why create silo's like this?

Also it is repetitive, to have a list within the portal for specific questions and then another list when clicked on the portal group, which genius thought about that? 

The most common use case would be this, and this is what im looking to achieve:

You have a Service Desk Project with different Queues for different projects/clients. On the customer facing part you have the help center, and for each help center you have a service desk project. In each help center you have what is now a "Portal" for each queue and then you segment the question if its a bug or feature request on a list. Thats it, the most simple thing and its just not possible.

Is there any way?

Deepak Rai_r5xvri

It is not currently possible to create multiple portals within a single project in Jira Service Desk. In Jira Service Desk, each project corresponds to a separate customer portal, and each portal can have its own queues, request types, and other settings.

However, there are a few approaches that you can take to streamline the process of managing multiple clients within a single Jira Service Desk project:

1. Use queues to segment requests: You can use queues in Jira Service Desk to segment requests by client or by project. This will allow you to track the requests for each client separately, and to assign them to the appropriate team members.

2. Use request types to categorize requests: You can use request types in Jira Service Desk to categorize requests by type, such as "bug report" or "feature request". This will allow you to track the different types of requests separately, and to prioritize them accordingly.

3. Use customer groups to segment customers: You can use customer groups in Jira Service Desk to segment your customers into different groups. You can then use the permissions settings to control which customer groups can access which queues and request types.

4. Use the Jira Service Desk API to automate tasks: You can use the Jira Service Desk API to automate tasks such as creating and updating requests, which can help to streamline the process of managing multiple clients.

I hope this information helps! Let me know if you have any questions.