Access to backend SQL database

Question

Hi - what would be the best way to access the MSSQL/MySQL database behind the JIRA instance hosted on atlassian.net. We have one of our project hosted there, and would like to develop indicators and metrics using visualization tools like Tableau. I understand that would not be something Atlassian would provide directly, but wanted to check if there is a better work around. To my understand I would use the REST API to access the filter and parse that to our internal database. However the limitation here is that filters allow only 1000issues at once. Are there any major drawbacks to my approach? or is there a better option?

thx

KP

Nic Brough -Adaptavist- · Answer

If you overload it, it will only fail for your other users, and your support request will get the response of "stop overloading it".  But a few REST requests every hour or so is not going to cause you an issue.

Keyur Patel · Answer

Thanks Nic and Robert. I'd probably create a filter to show the updated bugs every hour(or few hours as needed) and sync my internal database.

Hoping there is no limitation on the REST request frequency, and my account will not impact your server performance. Dont want to be locked out.

Nic Brough -Adaptavist- · Answer

I'm afraid there's no answer to this.  You won't get access to the database other than through the UI or REST.

You could download and parse the backup every other day, but that does mean obsolete data and a lot of processing to load it into a database, or you could import it into another JIRA, but you'll need a licence for that and the prcess is mostly manual as your version won't match on demand...