Set Reporter field with Jira Automation?

Jamie Gordon

We have an application integration that creates Jira tickets. The body of the ticket contains something like this:

Username: blah@blah.com
Display Name: Harvey Milktoast
Service Desk Location: Anytown, US
...

Unfortunately, an API client cannot set the Reporter unless it uses the User ID. The app doesn't have that data, so the Reporter can't be set. 

What I would like to do is write some automation that captures the username/displayname,  located in the Description field and sets the Reporter to that value. Is this possible? 

Jamie

 

 

Ste Wright

Hi @Jamie Gordon 

Automation also uses the User ID, so you'd need that in the Description field to make this work directly.

Indirectly, there might be an option though. I'd start with the steps mentioned on this question, and see if you can get this to work in your scenario.

If not - let us know! I'd be happy to try and replicate the other question's answer if needed.

Ste