Slack Alert when existing issue has a priority change.

Darin Mellor_25ke11

Problem: JIRA Alerts are not firing when an issue is created as a P3 (low priority) or P2 (normal priority) and gets upgraded in priority to a P1 (high) or P0 (urgent priority). 

Our team is using the attached automation to alert a specific Slack Channel. It works brilliantly when the issue is created as a P1 or P1, but there are times when the JIRA is created as a P2 or P3 in error and needs to be upgraded/transitioned to a P1/P0.

The goal is to maintain the current automation functionality while also alerting this channel when the priority is upgraded to a P1 or P0. 

Steps taken:

Attempted to add a new connection, but the channel is greyed out as is already in use for the P1/P0 alert. Thus, we wanted to see if we could build upon the existing framework and also alert when the issue is transitioned to a P1/P0 from a P2/P3

Mark Segall

Hi @Darin Mellor and welcome to the community!

You may want to "flip the script" on this one and instead of automating from Slack, use Jira Automation as it will provide more flexibility with business logic prior to sending messages to Slack.

It would look something like this:

• TRIGGER: Field Value Changed (Priority)
• CONDITION: Issue Type Contains Bug, Task
• CONDITION: Priority Contains P0, P1
• ACTION: Send Slack Message

This rule would trigger every time the priority is changed.  If the priority is not P0/P1 it quietly exits. If it is P0/P1 then send the slack message.

I hope this helps.