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Can the child ticket have details copied from parent

Alexis Gutierrez_ddyrzi

Hi everyone,

I am creating children tickets and not sure how to have the details copied from the parent to the child. For example, I have a parent ticket that has the details on the right hand side, it shows that the billing account is XXX and when I create the child ticket the billing account area is blank. Is there a way to have that info copied from the parent to the child?

Thank you for your help!

Accepted answers

All comments

Mark Segall

Hi @Alexis Gutierrez - When you say "children tickets" are you referring to sub-tasks or more of a link between two issues? This will help in establishing the right solution.

Alexis Gutierrez_ddyrzi

Yes, the child tickets are sub-task of Tasks.

MrBadExample

Hi @Alexis Gutierrez

There is no easy way to do it but you can try one of the following methods:

- Create custom ScriptRunner Listener that will update field value of Sub-task once it is modified in the parent Task.

- Use Jira Automation

- Or you can consider using one of plugins provided here: JRASERVER-5225

Regards,

Szymon

Mark Segall

This is possible with automation. You just need to establish a trigger. For example, you could have something like this:

TRIGGER: Issue Created
CONDITION: Issue Type = Sub-Task
ACTION:
- Edit Issue (Billing Account)
- {{issue.parent.Billing Account}}

NOTE - I'm assuming the field name is Billing Account. Change accordingly.

You can also create a similar automation rule that updates all sub-tasks when the billing account changes on the parent:

TRIGGER: Field Value Changed (Billing Account)
BRANCH (Sub-Tasks)
- Edit Issue (Billing Account)
- {{triggerIssue.Billing Account}}

Alexis Gutierrez_ddyrzi

Is there any way to have all the details copied or I need to do this one by one?

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