i cant find my projects that i did and i dont know why i cant see it
Hi @ariel ,
welcome to the Atlassian community!
It could be caused by inactivity.
If all the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn’t apply to that site.
Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in and view something to restart the 120 days.
If you’re a site admin, we’ll send you emails to let you know if your site is at risk of being deactivated due to inactivity so you can log in and take action to prevent deactivation.
@ariel Note that @Fabio Racobaldo _Catworkx_ here is talking about products rather than projects - e.g. if you have a Free instance of Jira which isn't used for 120 days, the site will be deactivated.
However if you have a Jira site which is being used, the projects within them will never be deactivated.
Are you able to access your site?
if it happen how can i get this project back?
i didn't know anything about itwhy dont they warn the user when he make a new project?it is basic thing to let the user know what will happen to his project after 3 monthsi didnt see any gmail about this project and i am always check my emails
i cant access the old siteit disappear with all projects inside
so how can i get the project back?
I would recommend reading the first answer on this similar question, specifically around the timeline of an inactive Jira site and the users who will have received the alerts and emails.
If your site has been inactive between 122 and 162 days, then it will have been deactivated but it is still recoverable. However if there has been more than 162 days of inactivity, your site will have been deleted and this cannot therefore be recovered unfortunately.
The reason for this is that Atlassian hosts all Cloud sites themselves. So if they kept every single free site created forever, this would require a huge amount of storage and would be very costly, so after a while of inactivity, if the users don't access the site, it gets deactivated and eventually deleted
You can try to reach the Atlassian support (https://support.atlassian.com/contact/)
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