Automation: Remove attachments from ticket if all linked tickets are closed

Thomas

Hi all,

I can't get my head around this and I am not sure where my logic error is:

I am trying to run an automation task every day:

Task:

If condition: This should only pass if none of the linked tickets are in the project category "Development" and not closed. So if there is a linked ticket that is still "open" in one of the projects of this category, then the IF block will not be executed -> attachments will remain.

For some reason, the IF condition always passes and I am not sure why.

I tried to leave out the "key={{issue.key}}" from the JQL but that didnt solve the issue either.

Any idea?

Thanks,
Thomas

Frederic Chartrand

Hi @Thomas 

Not entirely sure but ...

You say : "...if there is a linked ticket that is still "open" in one of the projects of this category ..." 

But at the bottom of your screenshot, the rule is restricted to "Technical Support (SUP)"

Does some of those linked issues are in another project or are they all in the SUP project ?

Let me know.

Frederic Chartrand

FMX Solutions - Gold Solution Partner