I added an approval step to my project workflow. It is a jira service management project. This is the approval email that I received: I want to customize it and, add some text. How can I do it, I am open to any suggestions. Thank you.

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How can I customize the approval email?

Özge Özgenç

I added an approval step to my project workflow. It is a jira service management project. This is the approval email that I received:

Approval email.png

I want to customize it and, add some text. How can I do it, I am open to any suggestions. Thank you.

Accepted answers

Özge Özgenç

I found the way to do it with this video: https://youtu.be/l4b6UR0OytY

Alex Koxaras -Relational-

@Özge Özgenç hi!

Yes you can by going to project settings > customer notifications:

edit approval email.png

All comments

Özge Özgenç

I found the way to do it with this video: https://youtu.be/l4b6UR0OytY

Alex Koxaras -Relational-

@Özge Özgenç hi!

Yes you can by going to project settings > customer notifications:

edit approval email.png

Özge Özgenç

Hi! Thank you.

Boris Berenberg - Modus Create

@Özge Özgenç if you need a more advanced email customization capability, we support this (https://atlasauthority.atlassian.net/wiki/spaces/NAFJC/pages/2997714945/Working+with+Approvals+in+Jira+Service+Management?src=search) in Notification Assistant for Jira

Kamran Ansari

@Boris Berenberg - Modus Create Can your plugin be used to create an approval email similar to what Jira Service Desk provides out of the box, including links for approving or rejecting a request without having to log in?

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