Automation Validity

Question

Currently we have connected HubSpot with Jira automation rule by which we trigger a number of repetitive monthly tasks for each of our clients, however for some  clients this does not work :/

I checked the automation rule & audit log and everything seems fine ~ however the problem is yet there? Any suggestions/solutions?

Bill Sheboy · Answer

Hi @Dardan Parduzi -- Welcome to the Atlassian Community!

In general, when you have an automation rule using the Issue Created trigger and it doesn't seem to do what you expect, add the Re-fetch action immediately after the trigger and repeat your testing.

This trigger can fire very quickly, often before the data is available to a rule.  Adding a Re-fetch action slows down the rule and reloads the data before the rule proceeds.

Kind regards,
Bill

Tessa Tuteleers · Answer

If I understand correctly, the issue is created but then none of the conditions seem to match?

Please add a "log action" before the conditions and log the Hubspot owner ID to see what the actual value is.

- Tessa

Dardan Parduzi · Answer

Hey @Piet Pieters thanks for the reply.

Please see attached the pic of automation if this works? for Q1.

Q2. To match the assignee with the company ID ~ checked if there is all HubSpot info's are filled similarly to those comps that are shown vs those who are not and no difference.
Q3. Is not triggering the routine tasks for the assigns. Rule is triggered but nothing shown :(

Q4. The are talking about the same project ~ so permissions are not an issues