Mistakenly removed Confluence from our Products - All of our Spaces are deleted

Question

Hello,

One of our administrators mistakenly removed support for Confluence Cloud from our Atlassian Cloud account. As a consequence, all of our previous documents and spaces are throwing a 404. Is there any way in which this data can be restored, perhaps using internal Atlassian backups?

Trudy P Claspill · Answer

Have you received a response yet?

Francesco Colonnese · Answer

Hi,

This happened today.

I've created a support ticket, but received no response so far. Thanks.

Trudy P Claspill · Answer

Hello @Francesco Colonnese

Welcome to the Atlassian community.

I'm sorry to hear this. How long ago did they cancel the subscription?

As per this page

https://support.atlassian.com/subscriptions-and-billing/docs/cancel-your-site-subscription/

...you have two weeks to reactivate a cancelled product subscription. If you are within that two week window, your administrators need to contact Atlassian Support directly as soon as possible to get the site reactivated.

https://support.atlassian.com/contact/