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Why am I unable to bulk delete issues?

Jonny McAlister

I'm trying to do a bulk delete of subtasks, however I'm unable to complete it.

I'm able to choose issues, choose operation (Delete Issues), proceed to Operation Details , however when clicking Next here, the page simply goes back to the Choose Operation step without any error message.

The screenshots below show the process:

1 Bulk Operation - Jira.png 2 Bulk Operation - Jira.png 3 Bulk Operation - Jira.png

Any idea why it's not working, or how I can figure out why?

I'm an Administrator on the project, so I think I should have permissions, as a Power User on this project is able to bulk delete without any issue.

Thanks!

Accepted answers

Jack Brickey

Hi @Jonny McAlister , here are some questions for you. Are all issues in the same project? Do you have Delete permissions? Can you manually delete a single issue?

All comments

Jack Brickey

Hi @Jonny McAlister , here are some questions for you. Are all issues in the same project? Do you have Delete permissions? Can you manually delete a single issue?

Tessa Tuteleers

Hi @Jonny McAlister ,

please check if you have the "Delete issue" permission for all the projects of the issues in your Query. (It's a specific permission so this might not necessarily be okay by being admin)
- You can troubleshoot by manually deleting 1 sub-task, does this work?
What is your filter query? Do you only have subtasks as a result, or is it a mix of normal tasks and subtasks? I have seen bug reports on jira.atlassian.com where deletes go wrong if the query has tasks and subtasks because of the order of deletion.

Tessa

Jonny McAlister

Yes all issues are in the same project.
I'm able to manually delete individual issues, yes, so I assume I have relevant delete permissions.

Jonny McAlister

I assume I do have the delete issue permission, as I'm able to manually delete issues without problem. These issues are all in the same project too, so there's no crossover.

Sorry, I don't have JQL to show you, as I'm trying to delete sub-tasks of a parent (user story), so these issues are all of the same type. They're actually just duplicated sub-tasks created by mistake by our automation rule, so it would be great if I could bulk delete these instead of doing it 1-by-1.

Jack Brickey

Hi @Jonny McAlister ,

thanks. It might be be interesting to see if you can bulk edit , e.g. add comment. I am mobile at the moment so it is difficult for me to test. Is this CMP or TMP?

Jack Brickey

Actually, just a quick test on one of my CMP projects and I was able to bulk delete just fine. One other idea to try, see if you can break the operation into multiple parts. Maybe there is one or more issues preventing the operation for some reason.

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