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How do I configure Jira to send email notifications?

Aviel Ovadia

currently when I enter settings->system->outgoing mail the page shows only:

"Outgoing mail enabled."

In the guides it says that there is an option to configure SMTP mail server, but there is nothing on this page.

I want that all the developers in the organization will get email notification on issue events.

I would appreciate if someone could tell me what I need to configure in order to reach that.

Thanks,

Aviel.

Accepted answers

Trudy P Claspill

Hello @Aviel Ovadia

Welcome to the Atlassian community!

You might be referencing a guide that is for Jira Server/Data Center (self-hosted) rather than Jira Cloud. With Jira Cloud you don't have to set up a mail server. You just enable or disable outgoing mail.

You will also need to configure what Notifications you want to send.

For Company Managed projects, that is done through Notification Schemes.

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

For Team Managed projects, each project has its own Notification Configuration.

https://confluence.atlassian.com/jirasoftwarecloud/customize-notifications-in-team-managed-projects-1005331189.html

There are also Default User Preferences and individual users can set Personal Settings that affect the receipt of notifications.

All comments

Trudy P Claspill

Hello @Aviel Ovadia

Welcome to the Atlassian community!

You will also need to configure what Notifications you want to send.

For Company Managed projects, that is done through Notification Schemes.

https://support.atlassian.com/jira-cloud-administration/docs/configure-notification-schemes/

For Team Managed projects, each project has its own Notification Configuration.

https://confluence.atlassian.com/jirasoftwarecloud/customize-notifications-in-team-managed-projects-1005331189.html

There are also Default User Preferences and individual users can set Personal Settings that affect the receipt of notifications.

Darryl Lee

Hi @Aviel Ovadia --

By default Jira Cloud uses an internal SMTP server, but this means all mails will come from the jira@YOURJIRA.atlassian.net

You can configure an alternate email address to send from (like in your own domain), but you'll need to do additional setup to make sure replies are properly processed by Jira.

There's good documentation of this here:

Configure email notifications

If you run into specific issues, don't hesitate to ask here.

Aviel Ovadia

Hello @Trudy P Claspill

Thank you for your answer. My project is Company Managed project.

I went in to the notification scheme and it seems that all is configured in a right way.

I also checked on my Personal Settings and saw that Email notifications for issue activity is set to 'Send me email notification'.

But still no email is being sent when issue is created/updated..

Can you assist?

Thankss

Trudy P Claspill

In your Personal Settings what do you have checked for "Get email updates for issue activity when". Example shown:

Screen Shot 2022-12-30 at 5.42.48 PM.png

Who is creating the issue(s)? Who is updating the issue(s)?

There is a tool called Notification Helper that can help you debug this.

https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

In it you select a user, a specific issue, and a Notification Event, and it will tell you if Jira was configured and issue fields set appropriately to send that user a notification for that event.

If it is not apparent to you how to resolve the issue based on that, please share the results with us.

Aviel Ovadia

all of the above.

I created an issue for testing and I opened the Notification Helper.

On my phone I get the notification on my Jira app but when I'm checking my mail box, there is no notification..

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