nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Why is my jira ticket content showing up in Confluence page edit mode but not in publish view?

Alex Liu_96h9oc

When I insert an existing Jira ticket in Confluence page, it's working fine in edit mode. However when I publish it, it is not showing anything at all (well, it does show a long grey rectangle...shown in screenshot below).

Is there something wrong with my setting?

Thanks for any assistance.

In edit mode:

Publish mode:

Console message:

Accepted answers

Ollie Guan

Hi @Alex Liu ,

Remove the description field in Display options, can it be displayed after publishing?

All comments

Ollie Guan

Hi @Alex Liu ,

Remove the description field in Display options, can it be displayed after publishing?

Elelta D

Hello there @Alex Liu

Welcome to Atlassian Community! I see that your organisation is a premium customer, as such you are eligible for support. Please feel free to open a support ticket at https://support.atlassian.com.

Please can you include the page URL when you open the ticket

Please note that the 409 errors are not related to the Jira ticket render, it is a known issue we are working to resolve https://jira.atlassian.com/browse/CLOUD-11055

Best,

Elelta

Alex Liu_96h9oc

I tried to delete the description field, and it did display after publishing. Then I added back the description field, and it's displaying as well! Thanks so much.

Alex Liu_96h9oc

Thank you Elelta, I'll remember that for next time! Now the issue is fixed.

Elelta D

great advice @Ollie Guan I will keep it in mind!

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