PDF Export Fails on Page

Question

When attempting to export a parent page and it's child pages individually, I get an error on ONE child page saying an exception occurred/failed to read image.

All other pages successfully export to PDF.

Error Message

A difference on this page which is not on any others is that it includes an animated gif.  I see this ticket which seems related but it is for the old editor and this page is in the new editor.

https://jira.atlassian.com/browse/CONFCLOUD-73134

That may not be the issue, I am not sure...I don't see any related error when I inspect in the browser

Is there a way to get around this and export to PDF (outside of using the system print dialog)?

lkingsley · Answer

Thanks Dave, and how weird.  I'm just exporting a single child page in case that is somehow different.

Dave LIAO · Answer

Obviously that's not the answer, just a temporary workaround 🤣🤣🤣

I'll mention this to Atlassian via backchannels in case they're not aware.

I'm not able to reproduce your issue - I was able to export a tiny space that has an animated GIF in it. 🤷

lkingsley · Answer

They must have upgraded our plan as we previously didn't have a level that allowed direct contact with Atlassian, I'll have to find who has the capability as it won't allow me to create a ticket.