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Two step verification code issue

Priyanka Shetye_3reedv

I had triggered an account recovery email, post receiving recovery instructions after 24 hrs when I am following the instructions to re enable 2 FA , it is not accepting the code from authenticator app(Google authenticator app) even after adding the code from authenticator app

Accepted answers

Theodora Boudale

Hi @Priyanka Shetye and welcome to the community!

Bitbucket Cloud uses Atlassian accounts for authentication, and at the moment it is possible to set up 2FA for both the Bitbucket account and the Atlassian account.

I can see that a 2FA recovery email was requested for your Bitbucket Cloud account, but that was a day after you made this post, and 2FA is now enabled for Bitbucket. Are you still having issues with this?

If so:

which 2FA are you trying to set up? Is it the Bitbucket 2FA set up from this page https://bitbucket.org/account/settings/two-step-verification/manage or the Atlassian account 2FA set up from this page https://id.atlassian.com/manage-profile/security ?
does this concern the account with the same email as your community account that you used to make this post?

Kind regards,
Theodora

All comments

Theodora Boudale

Hi @Priyanka Shetye and welcome to the community!

Bitbucket Cloud uses Atlassian accounts for authentication, and at the moment it is possible to set up 2FA for both the Bitbucket account and the Atlassian account.

If so:

which 2FA are you trying to set up? Is it the Bitbucket 2FA set up from this page https://bitbucket.org/account/settings/two-step-verification/manage or the Atlassian account 2FA set up from this page https://id.atlassian.com/manage-profile/security ?
does this concern the account with the same email as your community account that you used to make this post?

Kind regards,
Theodora

Priyanka Shetye_3reedv

@Theodora Boudale please find my comments below

I am facing issue with bitbucket 2FA

I could enable Atlassian 2FA and use confluence,jira(as it doesn't ask for code) however for bitbucket if I use the auth code for atlassian account from my device then it gives the issue

My case is similar case as below one

https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-login-with-lost-2FA-recovery-codes/qaq-p/1765726

Yes my mail id is same

Theodora Boudale

Hi @Priyanka Shetye,

Thank you for the info.

If you have enabled 2FA both for the Atlassian account and also for the Bitbucket account, there should be two accounts listed in your 2FA app:

one that generates Atlassian account 2FA codes
another one that generates Bitbucket 2FA codes

It is not possible to use the Atlassian account 2FA codes for Bitbucket and vice versa. The Atlassian account 2FA codes can only be used for Atlassian account 2FA, and for Bitbucket you need to use the Bitbucket ones.

Do you have an additional account in your Google authenticator app specifically for Bitbucket? If so, can you try using the codes from this one for Bitbucket?

If not, you can select the link "Forgot code?" from the screen you shared in order to request a recovery email for Bitbucket 2FA. The email will be sent 24 hours after the request and it will have a link you can use to disable Bitbucket 2FA. The recovery link will be valid for 24 hours after the email was sent.

Kind regards,
Theodora

Priyanka Shetye_3reedv

@Theodora Boudale I have only one account that generates Atlassian account 2FA codes

However I already tried "Forgot Code?" and try through recovery link (3 times )but after executing all steps it still doesn't shows another account that generates Bitbucket 2FA codes in my authenticator app , and only shows atlassian account . Just now I have resent the recovery request

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