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Customer can't see their own tickets in the portal

Anthony Vizza

When a customer logs a ticket in the portal, it is successfully accepted, but then when they choose "created by me", the ticket doesn't display.

Some background info:

they are customers assigned to a specific organization
they can see other tickets in their organization

Ceated By Me Step 1.png Created By Me Step 2.png

Accepted answers

All comments

Alex Koxaras -Relational-

Hi @Anthony Vizza

Did you use the filters to show all requests and not only open ones? In the second picture you pasted here, there is an active filter to show only requests that are open. Remove the first filter and you will see the one issue you have.

Let me know if that works.

Anthony Vizza

Thanks for the quick response Alex. I did try several combinations of selection criteria, but still don't see the ticket I entered.

Created By Me Ticket.png Ticket Category Selections.png

Alex Koxaras -Relational-

@Anthony Vizza can you also post a screenshot of the ticket itself?

Anthony Vizza

here you go Alex

Service Desk Ticket.png

eco-helpdesk

Hi Alex Koxaras _Relational,

Can you please help me my client is not being able to see the tickets raised by their colleagues on the JIRA platform. We have tried finding many solutions but none of them worked and it is a serious concern for us as well.

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