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Add holiday to avoid SLA breach

Swapnil Jayant Joshi

How do I add holidays so that my SLA is not breached.

Accepted answers

Rudy Holtkamp

Hi @Swapnil Jayant Joshi

Go to your existing calendar and edit it.

There you see the holidays where you can add new or import ics holidays.

Joseph Chung Yin

@Swapnil Jayant Joshi -

Welcome to the community. You will have to go to each of your JSM project's Project settings >> SLA section and adjust the calendar(s) that you use for your projects to add in the holidays as needed.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

All comments

Jack Brickey

Hi @Swapnil Jayant Joshi ,

you create a Calendar and define "non-working" days. Then you associate this calendar with your SLAs. Do you see this in your SLA screen?

create-a-new-calendar

Rudy Holtkamp

Hi @Swapnil Jayant Joshi

Go to your existing calendar and edit it.

There you see the holidays where you can add new or import ics holidays.

Jack Brickey

careful with editing existing calendar if it is used elsewhere.

Joseph Chung Yin

@Swapnil Jayant Joshi -

Welcome to the community. You will have to go to each of your JSM project's Project settings >> SLA section and adjust the calendar(s) that you use for your projects to add in the holidays as needed.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Swapnil Jayant Joshi

thank you.

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