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How can i automate a status transition triggered by a related issue statuscategory

Álvaro Galvez Garrido

I'm trying to automate when I close an issue (statuscategory = done) from Project A, I want to transition a related issue status from project B

I have site-admin permissions

Right now I'm following the next pattern:

Global Automation

1. Checks every x minutes JQL: statuscategory = done and createddate>= 2022-12-01 and project = GDPA

2. Branch for All linked issues

a. checks if Project = HELPME as issue field condition

b. checks if Status = In progress squad as issue field condition

then: transition status to -> Pending

I've tried JQL, advanced conditions expressions, issue field conditions on point 2 and still getting this kind of error, and not transitioning any issue related

Accepted answers

All comments

Alex Koxaras -Relational-

Hi @Álvaro Galvez Garrido

First of all I would use a rule like the following:

transition realted.png

and I would change the scope of this rule from a project specific rule, to a global rule. TO to that:

Go to cog > system
Global automation
Find your rule and change its scope to global
Try your rule and verify that it's working

Álvaro Galvez Garrido

Hi @Alex Koxaras -Relational-

For your answer, I've tried using the trigger action as issue transition too, and still not working.

For the next observation, the rule is already global, thanks for this, I'll add it as description

Alex Koxaras -Relational-

@Álvaro Galvez Garrido "not working" doesn't provide a lot of details for me to be able to help you. What do you mean is not working? What message are you getting? What does the audit log say?

Alex Koxaras -Relational-

Some other things to consider is the following:

Do you have browse project permission on the other projects?
Do you have the transition issues permission on the other projects?
Are there any conditions/validators on the linked issues workflows which doesn't allow these issues to be transitions?

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