In my JSM Instance I have removed a user from all the project but still the user is able to access

Question

Hi,

In my JSM Instance I have removed a user from all the project but still the user is able to access the Service Desk project.

Please find the below screenshot.

Even though user is not part of any group still the user can able to see the project.

Can some one will help m out how is it possible.

Thanks,

Amélie Duplany · Answer

Hi @Sreenadh

Which menu did you use to remove your user ? with customer menu or with users and role ?

Sreenadh_5t0th7 · Answer

Hi @Amélie Duplany

I did not understood what you are expecting please let me know brief details

Thanks,

Amélie Duplany · Answer

Hi,

To complete, How did you remove your user ? Witch menu did you use ?

Thank your for your answer

Amélie