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cannot delete a group via the admin console

Mathew Imregi

I am taking over an Atlassian site and cleaning up a few permissions groups. For some reason, when I try to delete a group, I get the attached error (~"uh oh, something went wrong, please try again later").

This is happening with at least two groups, at least one of which I have confirmed has no users and is not being referenced by any products permissions settings.

What else can I try?

2022-12-23 10_39_33-Administration and 6 more pages - Work - Microsoft Edge.png

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @Mathew Imregi ,

didi u check that group has not been referenced on confluence global permissions? Btw,my suggestion is to raise a ticket to Atlassian https://support.atlassian.com/contact/#/

Fabio

All comments

Benjamin_tmh9yg

HI @Mathew Imregi ,

Should have been able to delete it from the group page. Would recommend raising a ticket with Atlassian support to look into logs or any back end issues with your cloud instance.

-Ben

Fabio Racobaldo _Catworkx_

Hi @Mathew Imregi ,

didi u check that group has not been referenced on confluence global permissions? Btw,my suggestion is to raise a ticket to Atlassian https://support.atlassian.com/contact/#/

Fabio

Andy Gladstone

@Mathew Imregi your group currently lists you as a member. Have you tried removing yourself and then deleting the group? I have never deleted groups with active members, and perhaps that is what is preventing you from being able to complete the process.

Mathew Imregi

This did not work =(

Mathew Imregi

This was it! It was being referenced in global permissions. Thanks

Fabio Racobaldo _Catworkx_

you're welcome @Mathew Imregi

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