Unable to use Jira Service Management API's

Question

I am trying to use Jira Service Management REST API endpoints.

My jira server is up and running, but I am unable to use the rest end points.

EX: /rest/servicedeskapi/info

rest/servicedeskapi/servicedesk

Seems like endpoints are different. Please let us know the correct endpoints.

bindiya m · Answer

Hi Fabio,

I have jira installed on my own server.

localhost:<portnumber>

Regards,

Bindiya

Fabio Racobaldo _Catworkx_ · Answer

Hi @bindiya m ,

welcome to the Atlassian community!

Please specify if your instance is on the cloud or on your own server.

REST API Cloud : https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/

REST API Server : https://docs.atlassian.com/jira-servicedesk/REST/4.15.0/

Keep in mind that in order to use rest api you need to prepend your JIRA URL

Ex : https://YOUR_JIRA_BASE_URL/rest/servicedeskapi/info

Hope this helps,

Fabio