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Is there any way to list the issues commented by a particular agent?

Serosoft Jira Administrator

Hi,

I want to list all the issues where a particular service desk agent has posted a comment. I know it is possible through add-ons but is there any way to do it through JQL?

Thanks,

Accepted answers

Rilwan Ahmed

Hi @Serosoft Jira Administrator ,

This is not possible via standard Jira JQL. You need apps like "script runner", "JQL Search Extensions for Jira - the JQL extensions" etc

Sid Pathirana

Hi @Serosoft Jira Administrator - doesn't the standard updatedBy() function in JQL give you what you need? eg.

issuekey IN updatedBy(<agent id>) - updated by the <agent id>
issuekey IN updatedBy(<agent id>, "-7d") - updated in last 7 days by the <agent id>
issuekey IN updatedBy(<agent id>, "2022/11/01", "2022/11/30") - updated during the specified timeframe by <agent id>

mauricio.groth

Hi @Serosoft Jira Administrator

I’m Maurício, a support engineer at Digital Toucan and I’m here to help you.

Standard JQL doesn't easily allow it, but if you’re able to have an add-on you can quickly find the results using our professional indexing service JQL Search Extensions

You can use this query to find all your issues that was commented by a specific user.

commentedByUser = “UserName”

If you have any other questions, please contact our support. We’ll be happy to help you!
Best regards,
Maurício

Sid Pathirana

Hi @Serosoft Jira Administrator - I think something like the following will get you close to what you need in standard JQL:

issuekey IN updatedBy('<Jira user name>') and comment ~ '<Jira full name>'

This will pick out the tickets where a particular agent has updated the ticket and also added a comment; you can refine it further via a date range as I mentioned earlier.

Please note the usage of <Jira user name> and <Jira full name> to represent the same agent in the different parts of the JQL, eg:

issuekey IN updatedBy('mmouse') and comment ~ 'mickey mouse'

All comments

Rilwan Ahmed

Hi @Serosoft Jira Administrator ,

This is not possible via standard Jira JQL. You need apps like "script runner", "JQL Search Extensions for Jira - the JQL extensions" etc

Serosoft Jira Administrator

Hi,

Thanks for the update. Yes, that I know as mentioned in my question. I tried this

issuekey in updatedBy("Username",-30d) AND project = project name which is helping me up to some extent.

Sid Pathirana

Hi @Serosoft Jira Administrator - doesn't the standard updatedBy() function in JQL give you what you need? eg.

issuekey IN updatedBy(<agent id>) - updated by the <agent id>
issuekey IN updatedBy(<agent id>, "-7d") - updated in last 7 days by the <agent id>
issuekey IN updatedBy(<agent id>, "2022/11/01", "2022/11/30") - updated during the specified timeframe by <agent id>

Serosoft Jira Administrator

Hi,

Thanks!

Yes, it gives. But there is a difference between an update and a comment. The user might just update a field but not comment.

mauricio.groth

Hi @Serosoft Jira Administrator

I’m Maurício, a support engineer at Digital Toucan and I’m here to help you.

Standard JQL doesn't easily allow it, but if you’re able to have an add-on you can quickly find the results using our professional indexing service JQL Search Extensions

You can use this query to find all your issues that was commented by a specific user.

commentedByUser = “UserName”

If you have any other questions, please contact our support. We’ll be happy to help you!
Best regards,
Maurício

Sid Pathirana

Hi @Serosoft Jira Administrator - I think something like the following will get you close to what you need in standard JQL:

issuekey IN updatedBy('<Jira user name>') and comment ~ '<Jira full name>'

This will pick out the tickets where a particular agent has updated the ticket and also added a comment; you can refine it further via a date range as I mentioned earlier.

Please note the usage of <Jira user name> and <Jira full name> to represent the same agent in the different parts of the JQL, eg:

issuekey IN updatedBy('mmouse') and comment ~ 'mickey mouse'

Serosoft Jira Administrator

Hi @Sid Pathirana Thank you it works for me

Serosoft Jira Administrator

Hi @mauricio.groth Thank you for your suggestion and I will evaluate JQL Search Extensions. In the meantime, one of the other suggested answers has worked for me.

Serosoft Jira Administrator

Thank you!

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