Connection Jira to Gmail

Question

Hi, this was working perfectly 6 months ago and is now not working. We have Gmail account setup for us here at this office, thought they are not '@gmail.com' addresses.

I have just setup and configured a new email address and when i 'Test Connection' within JIRA it throws an authentication failure.

I realised I had not signed into the account, which I did, then I noticed that you need to enable apps to connect, which I have also done.

What else could be blocking the Mail Server in JIRA from connecting to this email account?

Error Reads:

Unfortunately no connection was possible. Review the errors below and rectify:

* AuthenticationFailedException: [AUTH] Web login required: https://support.google.com/mail/answer/78754

I followed this link and followed all instructions on the Gmail side of this. Since this worked previous in JIRA (cloud) i cant see what could be wrong on Jira's side. Any guidance would be helpful.

Nadim Mansour · Answer

Is their a way other than allow less secure app that I can you ? please advice ?

Rachita Choudhary · Answer

Hello, I am also facing the exact same issue and unable to resolve it. I turned on "Allow from Less Secure Apps". Still I am getting AuthenticationFailedException.

Someone please suggest other alternatives.

Chris Nissen · Answer

Hello, Did you allow less secure authentication at the individual account level or the system admin level?  I tried allowing less secure authentication at the email account level but it is still not letting me authenticate.