Hi Community,
How do you add categories in knowledge base and select which articles should be displayed in the portal ? I dont find the button "New category"
Am i missing something ?
Kind regards.
Hello @meliodas16
Which element in that screen image are you referring to when you say "categories"?
Hello @Trudy P Claspill ,
The element i'm reffering to is not present in the screen because strangely i dont find it.
I want to add new categories to be able to organize my articles when they are displayed in the portal : https://support.atlassian.com/jira-service-management-cloud/docs/categorize-knowledge-base-articles/
https://support.atlassian.com/jira-service-management-cloud/docs/add-a-knowledge-base-article-to-multiple-categories/
I'm expecting to have something like this :
Previously i was able to add a category and "normally" it should be from the settings under Knowledge base -> New category :
When i click on Hola i have this view which list articles under the "Hola" category:
In the first image you posted, it appears that while you were viewing the project you selected the Project Settings options. The list that is showing in the left side is from Project Settings.
Instead, when viewing the project you need to click on the Knowledge Base option, not on the Project Settings option.
You should then get the screen that includes the "+ New Category" option in the navigation pane on the left.
Hello @Trudy P Claspill
Indeed, i do click on Knowledge Base but nothing shows :
If another panel is suppossed to show, i should have the little arrow like this one :
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