Is it possible to create a ticket system in Jira?
Hi @Ivan Andrieiev
Not quite sure what you mean by a ticket system, but thinking that Jira Service Management was built exactly to do that. Have you checked it out?
Like @John Funk says, that's exactly what the Jira Service management product is made for.
https://www.atlassian.com/software/jira/service-management
I would encourage you to not try and build a ticket system with Jira Software as you'll run in to lots of problems and just give you more troubles than solutions.
@Dirk Ronsmans @John Funk Hi
We have many tasks that require more time to create a task.Ideally, I would like to do, as in confluence, you highlight the written text and create a task. I just wish it was done automatically.
Can you describe your process in more detail? Or what you would like done. You can setup JSM (and Jira Software) to send an email and it creates a ticket.
I want tasks to be written to the specialist not in Jira, but from this message a task was created in Jira.
Jira is an issue tracker at it's heart, and "ticketing" system is a sub-set of that. All "tickets" are representable as issues, off-the shelf in Jira, but not all issues are "tickets".As @John Funk and @Dirk Ronsmans say, Jira Service Management is likely to be the best option for your "tickets". It allows people to create Requests which are backed up by Issues as a "ticket". The Request is what your customers see, the issue behind each one is what your helpdesk agents work with (because the issue is being used in an issue tracker, the people who need to deal with the issue have more information than the people looking at the request).
But you don't strictly need JSM to do it. Plain Jira is already a ticketing system because it's an issue tracker, and all your tickets are issues.("Ticket" is not really a good word to use here; in native English, it implies a sense of entitlement which you probably shouldn't be assuming. But that's my English teachers explaining words in a lot more detail than most people need)
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