Will an annual quote act as a placeholder for plugins/apps?

Question

Hi,

I´ve been told several times by Atlassian staff that an active annual quote will act as a placeholder for trials on a Cloud site. For example, my Jira Software trial ends on the 22nd, but the Atlassian quote is valid until the 30th, then the trials will extend to that period.

But, I just thought about plugins and apps, does the same rules apply or will the plugin expire even tho we have an active quote?

Regards, Jimmy

Petter Gonçalves · Answer

Hello @Jimmy Karlsson

Just like @Ste Wright said, our customer advocates team would be able to provide you with a more consistent and precise answer to your licensing question in your specific account scenario.

You can contact them through the form below by selecting the option "Billing, payments and pricing" in the drop-down:

https://support.atlassian.com/contact/#/

Let us know if there's anything else we can help with.

Ste Wright · Answer

Hi @Jimmy Karlsson

I think this is a question you're better to ask Atlassian directly.

Most users on the Community are not Atlassian employees, and whilst we can provide advice or an opinion, you're better to ask Atlassian about licensing questions like this.

Ste